Terms of Service
These terms govern the use of the events platform by churches and organisations ("the Customer"). By creating an account you accept them.
1. The service
The platform provides online ticket sales, counter sales, check-in, reporting and public event pages, on a per-Customer address.
Ticket money goes directly to the Customer’s own payment account (SumUp or another supported processor). The platform never holds, withholds or moves the Customer’s sales funds.
2. Pricing
A monthly subscription as stated at sign-up, plus a percentage of ticketing volume, invoiced monthly on the same invoice. The price agreed at sign-up remains that Customer’s price even if the public list price changes.
14-day trial; the first charge occurs at its end. The Customer may cancel at any time, effective at the end of the current billing cycle.
3. Customer responsibilities
The Customer is responsible for the content of its events, its prices, its tax and charity obligations, and refunds to its buyers (see the Refund Policy).
The Customer is responsible for keeping team credentials safe and removing access for departing team members.
4. Suspension and termination
If the subscription remains unpaid after automatic retries, new sales are paused. Data and past events remain intact and service resumes on payment.
On termination the Customer may request a full export of its data. After confirmation, data is deleted per the retention policy.
5. Availability and liability
The service is provided "as is", without a guarantee of continuous availability. We make reasonable efforts to keep the service running and to give notice of maintenance.
The platform’s total liability to the Customer is limited to the amounts paid by the Customer in the 12 months preceding the claim.
6. Governing law
These terms are governed by the law of England and Wales.